Helping a travel tech company regain control of its core business functions
We helped iSeatz transform their search engine, a core aspect of their booking business. The end result was a key asset with excellent performance that solidifies their reputation and drives increased business by optimizing and streamlining processes.
The vision
The company, that serves big players such as Top 3 credit card and renowned banks, was facing a loss of control over core business functions. This was the result of a series of changes and tech partners that ultimately determined an underperformance of tools such as the travel and booking search engine on which the business is based.
About iSeatz
The Transformation
A digital product that finally works aligned with the business’ needs, technically designed not only for today but for the future as well.The company can now rely on streamlined processes (up to 10x speed improvements), tested and validated quality, and optimized Cloud resources (up to -44%). Its Service Level Agreement levels are excellent, which means better negotiation with the companies it serves, along with a rock-solid reputation for quality and service. All of these activities have helped iSeatz optimize procedures and improve their quality, and essentially regain control of existing operations.
Healthcare
Low code
Design
Team
2 DevOps
1 Backend Engineer
5 Quality Engineers -for both manual and automation testing-.
Tech Stack
AWS CodePipeline, AWS CodeBuild, AWS EKS, AWS CDK, AWS Lambda, Splunk On-Call, Catchpoint, Datadog, Sumo Logic, JIRA, TestRail, Slog, OneView, BrowserStack, Axe Tool, NVDA, Java+Selenium, Selenide.
A game of speed and accuracy
First, we assessed the technical needs for the engine’s improvement. Then we designed a plan to address them and executed changes and processes that revamped and transformed the engine’s performance.
After that, we turned our attention to other parts of iSeatz’s operations. We prioritized, defined, coordinated and currently implement high value-added solutions. Our main role is to act as technological partners to ensure that iSeatz serves other companies optimally with top Service Level Agreement levels, which in turn strengthens iSeatz’s reputation as a rock-solid company. To do so, we make a very strong emphasis on two main areas: DevOps and Customer Value Assurance.
DevOps and QA:
cornerstones of success
DevOps are an important part of this project because of the need to prioritize and deploy new technologies and features. Amongst our responsibilities are:
Application deployments to all environments (AWS CodePipeline, AWS CodeBuild).
Infrastructure supporting these application deployments (AWS EKS).
Improve build, test, and deploy times.
Design new CI/CD pipelines using AWS CDK.
Alert and ticketing support (Splunk On-Call, Catchpoint, Datadog, Sumo Logic).
On-call support outside business hours and weekends.
Automation deployments, ticket self-resolution, self-healing processes. (AWS Lambda, Catchpoint, Datadog, Sumo Logic)
QA:
Ensuring maximum value
Quality Assurance (QA) is also exceptionally important for iSeatz. They look to maximize the value that iSeatz gets from our work together by ensuring top quality.
Triage and report bugs
Implement QA discovery before refinement
Execute Regression, Smoke, Sprint, Accessibility, API and Cross-browser testing
Automate tests
Our QA team is a strong ally to our DevOps team, which means more releases and with top-notch quality.
Our agile, balanced teams deliver top value for iSeatz, augment the business of the companies it serves as well as grow their brand loyalty, and ultimately benefit their users, who enjoy a streamlined experience that makes their travels more pleasant.
“Very thorough in their communication, truly care about their customers as well as their employees, constantly seeking to improve/better serve their customers…”
Lauren
People Operations Manager @ iSeatz
Transformation
takeaways
One of the highlighted accomplishments has been the reduction of implementation time by 10x. This is an especially important feat for the travel industry, because every second a booking platform is not running smoothly might mean thousands of dollars in revenue that just bounce off. We’ve also helped iSeatz optimize their Cloud consumption, generating important cost reductions (-44%).
